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Keep
up to date on current issues in ethics,
human resources management, legal compliance
and employment laws with the Everything
HR/Legal curriculum. Learn how to develop an
ethical corporate culture in your
organization, motivate and improve the
performance of your employees, and stay on
the right side of the laws that regulate
your workplace. This program contains 11.5
to 15 hours of self-study. Details on the
topics included in this program system are
provided below.To view specific course
outlines for each topic, click on the topic
to review the course descriptions in detail.
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Learning
Categories
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Topics
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Human
Resource Management:
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360°
Feedback: Overview
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Overview:
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This
course is designed to present a broad overview
of 360° feedback, also called multi-rater or
multi-source feedback. This type of feedback
system is becoming more popular in
organizations, including many of the Fortune
50 Companies, and the Federal Government.
Given its popularity and widespread use, many
organizations are wondering whether such a
system will benefit them. This course will
acquaint participants with the nature of such
systems, how they are used, who is involved,
current thinking about concerns and benefits,
and what to look for when considering the
adoption of such a system.
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Objectives
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Upon
completion this course you will be able to:
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Define
what a 360° feedback system is, who uses
it, and why it is used
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Understand
how 360° feedback systems are
administered
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Select
a 360° feedback system that fits your
organization
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Avoid
the common pitfalls of implementing a 360°
system
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Understand
the issues in using 360° feedback for
development vs. personnel decisions such
as promotion, pay increase or layoffs
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Identify
the concerns and benefits of such systems
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Discuss
critical factors to consider when adopting
a 360° feedback system
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Duration:
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This
course takes approximately 25 to 30 minutes to
complete.
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Course
Descriptions
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360°
Feedback: Implementation
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Overview:
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This
course is designed to help participants
understand how to implement a 360-degree
feedback system. There are many details that
make such a system operate effectively. This
course discusses the issues that must be
considered well before any assessments are
conducted, along with the best practices that
make implementation successful. The course is
designed to help users become more
knowledgeable about this method, whether they
plan to implement in-house or seek external
assistance.
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Objectives
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Upon
completion this course you will be able to:
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Identify
the critical issues in using a 360-degree
feedback system
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Create
a strategy for successful implementation
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Describe
methods of data collection and know how to
select the best method for your objective
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Appreciate
why management buy-in is critical to
success
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Implement
each of the steps from system design
through assessing participants
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Duration:
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This
course takes approximately 30 to 40 minutes to
complete.
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Course
Description:
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Basics
of Performance AppraisaL
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Overview:
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The
core element of every manager's job is
performance management. Effectiveness in this
area is directly determined by how well the
manager plans and conducts the year-round and
year-end elements of the appraisal process.
This course is designed to educate you about
the critical elements of the performance
appraisal process. This course is designed for
all managers, regardless of organizational
level. While the relative importance of the
specific competencies required may differ
across wide samples of managers, the basics of
performance appraisal remain the same.
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Objectives
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Upon
completion this course you will be able to:
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Understand
the purposes of performance appraisal
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Identify
the critical elements of the performance
appraisal process
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Identify
the attributes of key individual
performance standards
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Understand
the application of appraisal to groups and
teams
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Appreciate
the role of coaching in the appraisal
process
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Recognize
and avoid the most common appraisal errors
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Understand
the most widely used performance appraisal
methods
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Understand
the basics and role of the appraisal form
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Identify
the factors associated with effective
performance appraisal
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Duration:
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This
course takes approximately 35 to 45 minutes to
complete.
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Course
Description:
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Career
Development
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Overview:
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Resumes
are invaluable tools in the job search
process. One extremely important purpose lies
in the preparation process itself. You learn
about yourself, your accomplishments and your
goals. You also learn how to package and
present yourself to fit the employer's needs.
This course is designed for anyone who wants
to make an upward or lateral move within his
or her company. It has practical, fundamental
information geared to help you organize,
create, write and use resumes.
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Objectives
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Upon
completion this course you will be able to:
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Understand
the resume preparation process
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Recognize
the two generally accepted resume formats
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Understand
the process for applying for internal job
positions
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Understand
Internet resume posting and personal web
pages
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Identify
elements common to all resume formats
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Understand
what an accomplishment statement is
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Identify
action verbs for accomplishment statements
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Write
effective cover letters
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Duration:
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This
course takes approximately 25 to 35 minutes to
complete.
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Course
Description:
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Career
Path Management
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Overview:
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Resumes
are invaluable tools in the job search
process. Career planning is a process that
requires candid assessment of your
accomplishments, goals, talents and most
importantly, your future plans. The course
focuses on self-analysis and assists in career
planning, whether you want to find a new job,
make a lateral move, get a promotion or change
careers within the same company. The material
covers what you want to do, where you want to
do it, financial issues and more. This course
is designed for anyone facing either a
voluntary or involuntary job change. It has
practical, fundamental information designed to
help you effectively manage your career path.
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Objectives
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Upon
completion this course you will be able to:
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Identify
your career skills and abilities
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Recognize
your strengths and know what you do best
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Understand
the different values and motivators
involved in finding the right job
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Understand
how company culture and environment
influence your career moves
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Understand
the two-minute drill and the
"elevator speech"
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Understand
financial issues with regard to your
career moves
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Identify
compensation goals for your new position
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Recognize
your options
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Duration:
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This
course takes approximately 25 to 35 minutes to
complete.
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Course
Description:
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Career
Planning: Networking
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Overview:
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The
power of networking is evident in various
studies of the job search process, which
conclude that between 70 and 80 percent of all
executive and managerial jobs are obtained
through networking. In this course, you will
develop your initial network list of names and
learn effective ways to begin using this list.
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Objectives
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Upon
completion this course you will be able to:
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Identify
what networking is and is not
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Recognize
the advantages of networking
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Identify
sources for your own network
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Develop
your own network contacts
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Understand
networking dynamics
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Understand
e-networking
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Develop
questions to ask in networking meetings
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Identify
target companies and bridge persons
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Practice
networking
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Duration:
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This
course takes approximately 30 minutes to
complete.
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Course
Description:
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Coaching
for Improved Performance
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Overview:
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This
course teaches effective coaching techniques,
and enables you to help employees improve
their work performance through a clearer sense
of performance objectives and renewed
motivation. You will learn specific and
practical suggestions for diagnosing
performance problems, understand appropriate
actions based on the diagnosis, and be able to
implement the coaching process in an effective
manner. This course is appropriate for all
managers, regardless of their level within the
organization. While there are clearly some
differences in content when coaching in
different divisions and levels in the
organization, the basics of effective coaching
remain the same.
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Objectives
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Upon
completion this course you will be able to:
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Apply
the critical elements of the coaching
process
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Understand
the power of the Pygmalion Effect
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Apply
a model for diagnosing performance
problems
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Diagnose
and solve problems when efforts do not
lead to improved performance
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Reward
performance
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Diagnose
and solve problems related to
inappropriate rewards
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Understand
the characteristics and behaviors of
effective coaching
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Duration:
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This
course takes approximately 30 minutes to
complete.
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Course
Description:
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Creating
"Brand You"
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Overview:
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This
course provides ideas and exercises designed
to help you formulate clear ideas about
creating "Brand You" and about
managing your career. It will help you focus
on what you like about your current position,
what you would like in your next position, and
what actions you need to take to gain control
over your career. You will assess your
strengths and devise a plan to work on your
weaknesses.
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Objectives
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Upon
completion this course you will be able to:
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Identify
the job market of the new millennium
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Recognize
the difference in being a Brand You Worker
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Understand
and candidly assess your present position
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Assess
what you want in your next career position
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Recognize
some key helpers in career management
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Understand
and identify different career moves
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Explore
your own career plan
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Duration:
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This
course takes approximately 30 to 45 minutes to
complete.
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Course
Description
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Interviewing
Skills
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Overview:
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Successful
interviews lead to job offers. The interview
is the most critical activity in your effort
to change jobs within your company. It is the
product of all your self-analysis, preparation
and self-marketing skills. This course looks
at different aspects of interviewing,
including body language, dynamics of
interviewing, questions you will be asked,
questions you should ask and interviewing in
unusual settings. This course is for any
employee wishing to move into a new position
within the same company. Although you may be
familiar with your company, interviews are
still a mandatory part of advancing or
transferring in a job.
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Objectives
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Upon
completion this course you will be able to:
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Identify
basic concepts of the interview
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Explore
the ways in which you communicate
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Understand
screening and decision interviews
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Understand
behavioral interviews
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Appreciate
the different interview dynamics
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Identify
questions you will be asked to answer
during an interview
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Identify
questions to ask during an interview
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Recognize
interviews in unusual settings
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Duration:
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This
course takes approximately 30 to 40 minutes to
complete.
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Course
Description:
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Negotiating
and Starting Right "
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Overview:
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This
course explains how to proceed once an offer
for employment has been made. You will learn
what to do when you receive an offer, and how
to act during the negotiation and acceptance
phases of the interviewing process.
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Objectives
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Upon
completion this course you will be able to:
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Explain
the right way to accept and start your new
position
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Recognize
the correct way to respond to an offer
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Explore
tips to help in all aspects of your
negotiations
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Explain
how to properly start your new job
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Identify
things to do and not to do in your first
90 days on the job
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Duration:
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This
course takes approximately 30 to 45 minutes to
complete.
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Legal
Compliance & Employment Laws
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Using
ADR to Settle Disputes
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Overview:
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Alternative
dispute resolution (ADR) processes offer
businesses a range of settlement and private
adjudication options that provide rapid,
inexpensive, private and customized methods
for resolution. While not appropriate in all
cases and subject to constitutional and
practical limitations, ADR processes can be
used advantageously in many disputes. Business
managers should be thoroughly schooled in ADR
applications. This course is intended for
business managers and employees interested in
formally resolving business disputes through
cost-saving alternative dispute resolution.
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Objectives
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Upon
completion this course you will be able to:
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Define
alternative dispute resolutions (ADR)
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Explore
the advantages of alternative dispute
resolution
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Understand
ADR's party-driven processes
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Understand
ADR's adjudicative processes
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Explore
one industry's ADR solution and how ADR
saves millions of dollars
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Explore
some practical tips for managers for using
ADR to settle disputes
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Understand
the disadvantages of ADR
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Duration:
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This
course takes approximately 30 to 40minutes to
complete.
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Course
Description
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ADR
and Negotiations
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Overview:
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Negotiation
is the most flexible approach to the
resolution of business disputes and the most
common. Most experts agree that approximately
90 percent of all cases filed in state and
federal courts are settled through some form
of negotiation or alternative dispute
resolution (ADR). This course considers the
many facets of this popular and mutually
satisfying process. This course is designed
for business professionals interested in
formally resolving business disputes and
salvaging commercial relationships through
negotiation.
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Objectives
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Upon
completion this course you will be able to:
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Define
negotiation
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Recognize
the two general models of negotiation
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Understand
the effect of representation in
negotiation
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Understand
the relationship of negotiation to the
legal process
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Apply
the skills that successful negotiation
requires
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Understand
how to negotiate with uncooperative
parties
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Evaluate
negotiation outcomes
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Understand
international and cross-cultural
negotiation
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Duration:
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This
course takes approximately 30 to 40 minutes to
complete.
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Course
Description:
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ADR
Commercial Arbitration
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