Learning Categories

Topics

Leadership

Applying Leadership Basics, Creating a Strong Leadership Team, Developing a Strategic Plan, Leading Effective Meetings, Leading Effective Teams, Managing Change, Motivating Employees, Presentation Skills, Basics of Effective Communication

Managing Others

Succeeding as a Supervisor, Setting Performance Goals and Expectations, Providing Effective Feedback, Delegating, Recognizing Employee Performance, Conducting Performance Reviews, Solving Problems as a Team, Conflict Intervention, Discharging Employees, Disciplining and Redirecting Employees, Interviewing Job Candidates, Interviewing Skills for Job Candidates, Managing a Virtual Office, Managing Projects

General Business Essentials

Financial Basics for Non-financial Managers, Internet Basics, Understanding and Using Contracts, Diversity and the workplace, Intercultural Business Etiquette, Value Diversity, Preventing Sexual Harassment for Employees, Preventing Sexual Harassment for Leaders, Preventing Workplace Violence, Dealing with Violence in The Workplace

Sales and Marketing

Basics of Effective Selling, Building Strong Customer Relationships, Closing the Sale, Creating an Effective Sales Team, Dealing with Difficult Customers, Mastering Cold Calls, Qualifying Sales Prospects, Negotiating for the Sales Professional, Telephone Sales Skills

Personal Development

Achieving Personal Goals, Balancing Work and Family, Managing Stress, Recognizing and Avoiding Burnout, Time Management, Recognizing and Managing Anger, Managing Your 401(k)

Leadership Category

Course Description:

Applying Leadership Basics

Overview:

Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate direction, and develop and maintain positive relationships.

Objectives 

Upon completion, participants will be able to:

• Establish a firm direction

• Maintain a clear vision

• Establish a positive culture

• Be decisive

• Build relationships

• Lead by example

• Foster innovation

• Instill discipline

• Maintain relationships

• Direct the effort

• Work from a plan

• Control the resources

• Address change

Duration:

This course takes approximately 90 minutes to complete.

Course Description:

Creating a Strong Leadership Team

Overview:

This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving issues to keep leaders focused and aligned.

Objectives 

Upon completion, participants will be able to:

• Build a solid working relationship

• Get to know each other as people

• Practice open and honest communication

• Do "real work" together

• Create and maintain a shared vision

• Agree on major results

• Agree on the work environment

• Define roles and responsibilities

• Set up clear procedures

• Plan how to communicate

• Talk about how decisions will be made

• Develop a process for resolving issues

• Plan how to monitor and improve

Duration:

This course takes approximately 90 minutes to complete.

Course Description:

Developing a Strategic Plan

Overview:

This course will lead you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization's strengths and weaknesses, and assessment of your competitive position. It includes tips on how to communicate the plan throughout the organization, convert it into action by developing supporting tactical plans, and reinforce results at all levels.

Objectives 

Upon completion, participants will be able to:

• Form a mission statement

• Keep the statement simple

• Involve as many stakeholders as possible

• Rely on the mission statement for advice

• Craft a plan

• Set objectives

• Identify required activities

• Develop plans at all levels

• Implement the plan

• Communicate the plan

• Reward performance

• Establish performance standards and measure performance

• Compare performance to established standards

Duration:

This course takes approximately 90 minutes to complete.

Course Description:

Leading Effective Meetings

Overview:

Meetings can be much more effective if the leader follows a few easy rules. This course outlines those rules, starting with important preparatory decisions and activities to create a focus and set the foundation for a worthwhile meeting. It includes powerful tools and techniques for managing the group interactions, dealing with disruptive behaviors, and bringing the meeting to a close. There are techniques for making sure your meeting gets the results that you intended.

Objectives 

Upon completion, participants will be able to:

• Create a roadmap

• Use effective meeting methods

• Conduct a meeting

• Promote participation

• Share responsibility for success

• Address disruptive behavior promptly

• Provide a framework for group decision-making

• Summarize and assign action items

• Make a plan for following up

• Debrief with participants

• Strive for continuous improvement

Duration:

This course takes approximately 90 minutes to complete.

Course Description:

Leading Effective Teams

Overview:

This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep the team on track, and tools to measure the productivity and effectiveness. Teams can provide wonderful opportunities for collaboration and innovation. But sometimes, as a leader of a team, you encounter frustrations and roadblocks. Overcome the hurdles that get in the way of your team reaching its goals by leading your team to success with these strategies.

Objectives 

Upon completion, participants will be able to:

• Document the purpose

• Confirm performance requirements

• Manage resources

• Measure performance

• Provide structure

• Document roles and responsibilities

• Develop operating guidelines

• Follow a plan

• Build teamwork

• Maintain relationships

• Develop communication skills

• Support the team

Duration:

This course takes approximately 90 minutes to complete.

Course Description:

Managing Change

Overview:

Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees experience, and suggestions for rebuilding trust and developing commitment to the changes that are implemented.

Objectives 

Upon completion, participants will be able to:

• Set goals for implementing change

• Develop a strategy

• Define roles

• Anticipate predictable problems

• Focus on "transition" factors

• Address three phases of transition

• Respect individual concerns

• Deal with resistance

• Reinforce the vision

• Demonstrate commitment to the change

• Monitor and assess progress

Duration:

This course takes approximately 90 minutes to complete.

Course Description:

Motivating Employees

Overview:

The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the work place and encouraging initiative in each person in order to move everyone forward.

Objectives 

Upon completion, participants will be able to:

• Build a motivating environment

• Provide purpose and challenge

• Establish a positive environment

• Clarify expectations

• Assess the impact of the work environment

• Respect employees

• Honor employee individuality

• Cultivate employee autonomy

• Invest in long-term results

• Earn the employees' trust

• Work on the roots of motivation

• Lead proactively

Duration:

This course takes approximately 90 minutes to complete.

Course Description:

Presentation Skills

Overview:

One of the biggest fears for managers and others is speaking in public. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation.

Objectives 

Upon completion, participants will be able to:

• Plan the content and strategy

• Select a topic

• Identify the audience

• Gather information

• Outline the strategy

• Plan the content

• Prepare the method of delivery

• Practice lively speaking

• Practice consistent body language

• Handle last-minute details

• Give a dynamic presentation

Duration:

This course takes approximately 90 minutes to complete.

Course Description:

Basics of Effective Communication

Overview:

This course examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful Strategies and Tips.

Objectives 

Upon completion, participants will be able to:

• Understand the communication process

• Understand the elements of communication

• Recognize disruptive factors

• Include a feedback loop in the process

• Send clear and consistent messages

• Select the appropriate words

• Use supportive nonverbal cues

• Choose the right method

• Consider diversity factors

• Actively seek to understand

• Recognize perceptual influences

• Use effective listening skills

• Prevent misunderstanding

Duration:

This course takes approximately 90 minutes to complete.

Managinng Others Category

Course Description

Succeeding as a Supervisor

Overview:

A supervisor is a critical player in an organization's success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.

Objectives 

Upon completion, participants will be able to: